Support
You are reaching the people who built the product.
Getting started
Before contacting support, check:
- 1Documentation(coming soon) — Full setup guide, permissions reference, and feature documentation.
- 2Graph permissions — The exact Microsoft Graph permissions Portalliz requests and why.
- 3Known issues — Current known limitations and workarounds.(contact support for current status)
Contact support
Email: support@portalliz.com
When writing, please include:
- Your deployment type (SaaS or self-hosted)
- A description of what you expected to happen
- A description of what actually happened
- Any error messages (screenshot or text)
- Your Portalliz version (visible in Settings → About)
Response times
| Tier | Response time |
|---|---|
| Starter | Within 2 business days |
| Business | Within 1 business day (priority queue) |
| Enterprise | As defined in your SLA |
Business hours: Monday–Friday, 09:00–18:00 CET. We do our best to respond to critical issues outside business hours.
AI-assisted first response. For common configuration questions, Portalliz uses an AI assistant trained on product documentation to provide an immediate first response. A human reviews and follows up on all tickets within the stated response time.
Have a feature request? → support@portalliz.com